Americans have a well-documented love-hate relationship with airline travel. More of them traveled more miles than ever before over the previous year but their already-low levels of satisfaction with airlines' customer service fell even further.
from Forbes Real Time https://www.forbes.com/sites/danielreed/2018/04/26/airline-customer-satisfaction-scores-fell-in-2018-even-as-more-people-flew-on-them-than-ever-before/
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