Hertz has cancelled reservations that some people had made for cars to see the eclipse. Companies need to make a different calculation about customer service in this era of tweets and viral video. Companies should assume that whatever they do, all of their customers and prospects will be watching.
from Forbes Real Time http://www.forbes.com/sites/billconerly/2017/08/11/hertz-eclipse-cancellations-and-the-new-economics-of-customer-service/
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