The same individuals who say the entire organization is failing all around them are the ones who also aren’t stepping up to their own role in creating and delivering an exceptional customer experience.
from Forbes Real Time https://www.forbes.com/sites/forbescoachescouncil/2018/05/24/what-if-your-customer-experience-is-lousy-because-you-dont-think-youre-responsible-for-it/
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