Starbucks' CEO Johnson's response to the recent racial profiling incident in Philadelphia outshone other recent CEO efforts at apologizing and making restitution. We all need to add an attempt to demonstrate an empathic understanding of the damage done to the customers of a corporate misstep.
from Forbes Real Time https://www.forbes.com/sites/prudygourguechon/2018/05/06/the-psychology-of-apology-how-did-starbucks-ceo-kevin-johnson-do/
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