More and more organizations are using freelancers and other service providers to be able to deliver on their growth and customer objectives. I asked Deloitte and SAP Fieldglass for their views on how this will impact an organization's ability to deliver a great customer experience.
from Forbes Real Time https://www.forbes.com/sites/adrianswinscoe/2018/05/30/how-the-emerging-workforce-ecosystem-will-impact-customer-experience/
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