One of the reasons customers love to buy from Amazon.com is the easy and generous return policy. It instills trust and confidence with the customer. Yet, even Amazon, one of the most customer-focused companies on the planet, has limits.
from Forbes Real Time https://www.forbes.com/sites/shephyken/2018/05/24/change-in-amazons-liberal-return-policy-is-good-for-customers/
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