I believe “heart” is an expression of the leaders’ deepest motivation--the core that’s driving everything else. It flows from the company’s mission and vision and manifests itself in the company’s culture, its interactions with customers, and the stand it takes (or doesn’t take) on societal issues.
from Forbes Real Time https://www.forbes.com/sites/estherchoy/2018/05/28/3-core-tenants-of-leadership-storytelling/
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