SAPVoice: Conversational Commerce: Is The Digital Assistant The Death Of Retail Or Its Savior?

Communicating with a brand via a digital or voice assistant might currently be the preserve of Amazon and Google, but conversational commerce has the potential to reshape the customer experience for every brand in the world.

from Forbes Real Time https://www.forbes.com/sites/sap/2018/04/05/conversational-commerce-digital-assistant/
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