What is the modern customer experience? The way I see it, it’s a better customer experience provided by the company that embraces technology, such as AI, chatbots, content marketing, social media, web and mobile experiences, and much more.
from Forbes Real Time https://www.forbes.com/sites/shephyken/2018/04/15/oracles-modern-customer-conference-provides-plenty-of-cx-lessons/
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