Consumers are spending five times longer texting each day than they are making phone calls. More and more, the “phone” part of a mobile phone is becoming less and less important, but the texting function is of the utmost importance. And, some may say this is a millennial “thing,” but it’s not.
from Forbes Real Time https://www.forbes.com/sites/shephyken/2018/04/19/getting-customer-support-from-companies-will-be-easier-in-2018/
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