The Key Lesson To Learn From United's 2nd Colossal Empathy Failure In Less Than A Year

For the second time in less than a year, United Airlines top leadership demonstrates a glaring failure in empathy, an essential leadership capacity. Don't expect employees to deliver caring service when top management repeatedly behaves in strikingly unempathic ways.

from Forbes Real Time https://www.forbes.com/sites/prudygourguechon/2018/03/05/the-key-lesson-to-learn-from-uniteds-2nd-colossal-empathy-failure-in-less-than-a-year/
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