If you invest the time now to establish the essential habits of customer service excellence at your company, you can then sit back and, to a large extent, watch your business drive itself.
from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2018/03/10/the-customer-service-habit-initiative-drive-yourself-to-be-as-good-as-zappos-nordstrom-virgin/
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