Zappos is considered a leader when it comes to customer experience, but it hasn’t always been that way. Although customer trends, expectations, and technology have changed, Zappos has been able to stay true to its brand and customer-obsessed mindset while responding to a changing environment.
from Forbes Real Time https://www.forbes.com/sites/blakemorgan/2018/03/28/stronger-and-smarter-a-look-back-at-customer-experience-with-zappos/
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