The sad state of frontline tech support raises the question of whether AI bots could take it all over and we could fix any problem with a few words to our smartphone, making summoning technical support as easy as asking for the latest hit song on our Alexa or Google Home.
from Forbes Real Time https://www.forbes.com/sites/kalevleetaru/2018/03/25/could-ai-bots-replace-human-tech-support/
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