Individually, three — Southwest, Delta and, perhaps surprisingly, Frontier — scored big gains in operations and customer service performance data compiled by the government. Still, the top 10 carriers as a group showed little change in their overall performance.
from Forbes Real Time https://www.forbes.com/sites/danielreed/2018/03/07/best-to-worst-new-ranking-of-us-airlines-balances-price-vs-service-performance/
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