No, L.L. Bean Doesn't Owe You Money (But Its Legendary Customer Service Can Teach You Plenty)

The press coverage of L.L. Bean’s return policy change of heart has been of the “Just look what the world is coming to now!” variety. But for scrupulous L.L. Bean loyalists, the new, gently-trimmed policy at this company (which is often top-rated for customer service) is irrelevant.

from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2018/02/13/why-l-l-bean-doesnt-owe-you-money-and-what-its-customer-service-approach-can-teach-you/
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