When it comes to chatbots, 60% of millennials have used them, 70% of those report positive experiences, and of the millennials who have not used them, more than half say they are interested in using them.
from Forbes Real Time https://www.forbes.com/sites/andrewarnold/2018/02/12/how-chatbots-feed-into-millennials-need-for-instant-gratification/
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