Here's What's Wrong With Most Customer Service Training (And Here's How To Do It Right)

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” For a customer service training program to have both immediate and lasting value, its training design needs to include foundational/framework items as well as tactical topics.

from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2018/02/01/heres-what-effective-customer-service-training-isnt-and-heres-what-it-should-be/
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