I believe that for a company to go in the right direction with the customer experience, it must start with the leadership. If you want your people to want to work hard, to be engaged with your customers, and to have passion for what they do then you must pay attention to what Sorensen teaches.
from Forbes Real Time https://www.forbes.com/sites/shephyken/2018/01/07/leadership-lesson-it-comes-from-the-heart/
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