For the past several years I’ve noticed a trend. Customers are smarter than ever before. They know what it’s like to have a good customer service experience. They have learned it from companies like Apple, Amazon and American Express to mention a few CX rock stars.
from Forbes Real Time https://www.forbes.com/sites/shephyken/2018/01/14/is-your-customer-support-killing-your-business/
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