If 2017 taught us anything, it’s that first, empathy is essential to the smooth functioning of businesses and society, and that second, empathy was in shockingly short supply this year. How many customer service fails went viral? How many executives had to issue public apologies?
from Forbes Real Time https://www.forbes.com/sites/markmurphy/2018/01/07/if-you-only-take-one-management-concept-from-2017-make-it-empathy/
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