Freddy’s Frozen Custard & Steakburgers was founded in 2002 in Wichita, Kansas; after a streak of growth, Freddy’s includes 282 restaurants in 31 states. CEO Randy Simon discusses how a customer service focus and employee- and franchisee-first attitude have fueled this growth.
from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2018/01/11/how-freddys-grew-fast-from-3-to-nearly-300-locations-through-a-customer-service-focus/
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