Law firms dominated legal delivery for generations. They sold legal expertise and had no competition. That's all changed. Law is now about legal, technological, and business expertise. Consumers call the shots and determine when and if lawyers are required. Time for providers to differentiate.
from Forbes Real Time https://www.forbes.com/sites/markcohen1/2018/01/02/differentiation-in-the-new-legal-marketplace-and-why-it-matters/
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