Ten Customer Service And CX Predictions For 2018

We are in the “Era of the Customer.” Companies recognize that customers are calling the shots. They are smarter and better informed, they recognize that they have more options, and they are critical about the customer experience they receive and expect it to be right the first time … and every time.

from Forbes Real Time https://www.forbes.com/sites/shephyken/2017/12/31/ten-customer-service-and-cx-predictions-for-2018/
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