Almost every company is looking to “jump on the AI bandwagon”. There’s a risk that companies will haphazardly adopt AI technologies without a clear strategy in place. AI has limitations in terms of its ability to replace all customer service activities. Keep in mind the following overlooked factors.
from Forbes Real Time https://www.forbes.com/sites/falonfatemi/2017/12/21/how-to-leverage-ai-to-improve-customer-service/
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