The CEOs of three high-flying cloud companies have all recently begun evangelizing an increasingly strategic metric that's also a cultural mindset: Customer Success. Here's why the leaders of Salesforce, Workday and ServiceNow think customer success will drive massive changes in the cloud business.
from Forbes Real Time https://www.forbes.com/sites/bobevans1/2017/11/17/why-salesforce-com-workday-and-servicenow-are-obsessing-over-this-new-cloud-metric/
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