In his book Megatrends, John Naisbitt wrote, "The more high tech we have, the more high touch we will want." For customers to keep your business at their fingertips, there's an app for that. But when a customer relationship calls for hands-on expertise, no one delivers better than a small business.
from Forbes Real Time https://www.forbes.com/sites/jimblasingame/2017/10/09/naisbitts-razor-the-great-small-business-advantage/
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