Remember the Rule of One-Fifty. If you offer poor customer service or submit the deliverable with errors, the customer will tell fifty people about it. But if you do such a great job for the customer that you earn a raise and a promotion, they will probably tell only one person.
from Forbes Real Time https://www.forbes.com/sites/groupthink/2017/10/29/if-youre-in-business-you-care-about-your-reputation-period/
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