Getting defensive when hearing negative performance feedback doesn’t necessarily mean the Recipient will not or cannot change. If you're the manager, use these five questions to help the Recipient move past the defensiveness and into a more productive openness to change.
from Forbes Real Time https://www.forbes.com/sites/carolinecenizalevine/2017/10/15/how-to-give-negative-performance-feedback-part-1-when-the-recipient-gets-defensive/
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