To understand why and how the annual performance process helps or hurts companies' customer experience, interviewed with two experts with different perspectives - Vip Sandhir is CEO and Founder of HighGround, and Michael Brenner, keynote speaker, author and CEO of Marketing Insider Group.
from Forbes Real Time https://www.forbes.com/sites/christinecrandell/2017/10/14/how-employee-annual-performance-reviews-can-make-or-break-customer-experience/
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