Engage Your Front Line To Increase Your Bottom Line

Your frontline employees, like your sales associates, technicians and customer service reps, often know what’s wrong in your company before you do. They can tell you what delights customers and what frustrates them and, perhaps more importantly, they can tell you “why.” They can tell you why some customers are [...]

from Forbes Real Time https://www.forbes.com/sites/groupthink/2017/10/09/engage-your-front-line-to-increase-your-bottom-line/
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