The Customer Service Secrets That Keep The Inn At Little Washington Thriving After Four Decades

The Inn at Little Washington served its first meal on January 28, 1978 during the worst blizzard of the decade. This year, the double Five Star restaurant and inn celebrates its 40th anniversary. Chef and proprietor Patrick O'Connell shares the customer service secrets that help it to reign supreme.

from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2017/09/27/the-customer-service-secrets-that-keep-the-inn-at-little-washington-thriving-after-four-decades/
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