Superficiality is the enemy of great customer service and customer experiences. And the more we fret about human jobs being replaced by bots and AI and tableside tablet ordering systems (or, if you’re a Dr. Evil type, the more you gleefully rub your hands together about this)...
from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2017/09/13/how-superficiality-destroys-the-customer-service-experience-and-how-to-fight-back/
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