Frequent flyer Joyce Gioia was confounded when she was told she couldn't bring a personal item aboard an American Airlines flight. If you find airlines' carry-on bag rules confusing, you may want to learn what happened to her.
from Forbes Real Time https://www.forbes.com/sites/garystoller/2017/09/21/frequent-flyer-denied-second-carry-on-bag-demands-an-explanation/
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