The old metrics that telecoms companies used to use to measure success are no longer applicable. They now provide an experience, not a service, and a good experience creates loyal customers and drives revenue. The companies that understand this and are using video content to make customers happy.
from Forbes Real Time https://www.forbes.com/sites/outofasia/2017/09/14/for-todays-telecoms-companies-customer-experience-is-just-as-important-as-download-speeds/
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