Have you ever heard of the expression: ‘Going to the gemba’ ? As a customer experience leader, when was the last time that you went there? If it's been a while then perhaps you should consider working this into your routine more regularly. If you don't you could be missing out.
from Forbes Real Time //www.forbes.com/sites/adrianswinscoe/2017/09/06/customer-experience-leaders-when-was-the-last-time-you-went-to-the-gemba/
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