Consulting 'Bob': How To Tell If It's Time For A Customer Experience Initiative And Overhaul

Here's a test to take to determine if your company would benefit from a customer experience initiative or customer service overhaul. Think of a single customer. Bob. Or Julie. And then go through every step of Bob’s experience with you as a customer. The results will fall on a continuum.

from Forbes Real Time //www.forbes.com/sites/micahsolomon/2017/09/06/consulting-bob-how-to-tell-if-its-time-for-a-customer-experience-initiative-and-overhaul/
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