To find out that your company, division, or department has performed poorly on a customer service survey can be more than demoralizing. It doesn't bode well for continued financial success, and can directly threaten your livelihood. Here's how a customer service consultant would turn this around.
from Forbes Real Time https://www.forbes.com/sites/micahsolomon/2017/09/18/10-steps-to-glowing-customer-service-reviews-and-survey-results-even-if-you-just-got-slammed/
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