The Bee Gees once sang “It's only words, and words are all I have to take your heart away”. Their words offer a lesson to companies wanting to improve their customer experience. Here's how one train company has taken their words to heart and transformed how they engage with their customers.
from Forbes Real Time http://www.forbes.com/sites/adrianswinscoe/2017/08/09/what-do-the-bee-gees-words-a-train-company-and-customer-experience-have-in-common/
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