I’m going to warm readers’ hearts today (perhaps a risky move, in the midst of a rare heatwave here in Seattle) by recapping three of my favorite wow customer service stories. These examples of wow customer service take place at three well-known brands: Zappos, Nordstrom, and Southwest Airlines.
from Forbes Real Time http://www.forbes.com/sites/micahsolomon/2017/08/01/three-wow-customer-service-stories-from-zappos-southwest-airlines-and-nordstrom/
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