Conversational commerce, chatbots, AI, represent the next frontier for automated customer engagement. For meaningful conversational commerce, designers must employ experience architecture to balance human-centered design with thoughtful CX, UX and UI.
from Forbes Real Time http://www.forbes.com/sites/briansolis/2017/08/17/the-evolution-and-future-of-ai-in-conversational-commerce-and-customer-experience/
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