With airlines' ever-present day-of production failures, smiling passengers arrive on time, bag in hand, only 65% of the time. Improving that, and solving the even bigger problems of high day-to-day variance and product inconsistency, will require a broader cost-benefit analysis.
from Forbes Real Time http://www.forbes.com/sites/currentaccounts/2017/08/15/parked-planes-cost-airlines-billions-but-they-have-the-tools-to-prevent-it/
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