Digital disruption is inevitable, especially as new technology emerges at a rapid pace. But instead of being disrupted, companies need to become disrupters. According to Michael Sutcliff, CEO of Accenture Digital, the future of customer experience is all digital and focuses on personalization. [...]
from Forbes Real Time //www.forbes.com/sites/blakemorgan/2017/08/24/facing-digital-disruption-across-industries-with-accenture-digitals-ceo/
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