The kind of customer service (client service, if you prefer) required for high-net-worth individuals (HWNIs) is broadly similar to what's required to provide customer service and support to general consumers, but (and, as Pee Wee Herman would say, “it’s a big but”) there are subtle differences.
from Forbes Real Time http://www.forbes.com/sites/micahsolomon/2017/08/19/client-service-for-high-net-worth-individuals-when-every-customer-in-your-business-is-a-vip/
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