Making someone apologize for their mistakes is often a huge blockage to getting them to actually change their behavior. Who cares if they apologize if their behavior doesn't actually change? Which would you rather have; changed behavior or a tearful apology?
from Forbes Real Time http://www.forbes.com/sites/markmurphy/2017/07/22/why-making-people-apologize-for-their-mistakes-is-a-bad-idea/
via IFTTT
No comments:
Post a Comment