What United Airlines Does Wrong In Their Messaging -- And How Not To Make The Same Mistake

When you experience United Airlines' messaging after buying a Basic Economy ticket, you may wish you'd chosen another airline. Here's the RIGHT way to deliver negative news.

from Forbes Real Time http://www.forbes.com/sites/lindaformichelli/2017/07/06/what-united-airlines-does-wrong-in-their-messaging-and-how-not-to-make-the-same-mistake/
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