Widespread media reports and public sentiment tell us that airline travel today is about as pleasant as a vacation in a Soviet Gulag. Yet, statistically it has never ever been a better bargain, more competitive, or performed better in customer satisfaction surveys. How can this be?
from Forbes Real Time http://www.forbes.com/sites/danielreed/2017/07/25/were-richard-pryor-the-marx-brothers-and-w-b-yeats-all-secretly-airline-analysts-or-something/
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