Being CEO isn’t for the weak of heart, particularly if your brand has staked its reputation on customer service in an industry that has "hospitality" in its actual name. When customers are in distress, the buck has got to stop with you, as it does with Geoff Ballotti, CEO of Wyndham Hotel Group.
from Forbes Real Time http://www.forbes.com/sites/micahsolomon/2017/07/06/for-a-customer-service-focused-ceo-in-the-hospitality-industry-the-buck-stops-here/
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