Marketers across APAC now rank customer relationship management as their number one priority, ahead of increased brand awareness. However, investing in every customer experience won’t deliver a positive return on investment – because customers don’t make decisions based on all of their experiences.
from Forbes Real Time http://www.forbes.com/sites/outofasia/2017/07/17/the-myth-of-customer-experience-what-asias-marketers-should-really-be-focusing-on/
via IFTTT
No comments:
Post a Comment