Even with all the new ways for a customer to connect with your organization, and the self-service options you might provide, the phone is still a viable way to connect.
from Forbes Real Time http://www.forbes.com/sites/shephyken/2017/07/01/if-i-wanted-my-question-answered-in-15-hours-i-would-have-waited-15-hours-to-ask-the-question/
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